This Privacy Policy explains how VirtuEdge IT Solutions collects, uses, shares, and protects your personal information when you visit our website or use our services. No legal jargon, no fine print. We are committed to transparency and to respecting your privacy rights under applicable laws.
Last Updated: January 2026
Section 1
Information We Collect
Contact Information
Name, email address, phone number, and company name provided when you reach out or sign up.
Usage Data
Pages visited, time spent on site, browser type, and device information collected automatically.
AI Interaction Data
Call recordings via Lucy.AI and SMS interactions via Julian.AI, disclosed at the start of each session.
Payment Information
Processed securely through Stripe. VirtuEdge does not store payment card data on its own systems.
CRM & Lead Data
Contact lists and lead data provided by clients for campaign purposes, used only as directed.
Section 2
How We Use Your Information
Service Delivery
To operate, manage, and improve VirtuEdge services and your account experience.
Communication
To respond to inquiries, provide account updates, and send service-related notifications.
AI Campaigns
To run AI-powered voice and SMS campaigns on your behalf, strictly with your prior consent.
Legal Compliance
To meet obligations under applicable laws in Canada, the USA, and the Philippines.
Section 3
How We Share Your Information
Our Commitment
We do not sell your personal information — ever. Data sharing is limited, purposeful, and governed by strict agreements.
Trusted Service Providers
We work with vetted technology partners under formal data processing agreements:
OpenAI — AI voice and language processing
Twillio — Telephony and SMS infrastructure
Lead Connector — CRM and campaign management
Stripe — Secure payment processing
White-label partners receive only the minimum data required to deliver services. We may disclose data when required by law or regulatory authority.
Section 4
Data Storage and Security
🔒 Secure Cloud Infrastructure
All data is stored in enterprise-grade, access-controlled cloud environments.
🔐 Encryption
Data is encrypted in transit using TLS and encrypted at rest to prevent unauthorized access.
👤 Access Controls
Access is restricted to authorized VirtuEdge personnel with a legitimate business need.
📅 Retention Policy
Client data is retained for 24 months following contract end, unless earlier deletion is requested.
Section 5
Your Privacy Rights
Depending on your location, you have specific rights regarding your personal data. We honor all requests promptly and without discrimination.
🇨🇦 Canada — PIPEDA
Right to access, correct, and request deletion of your personal data held by VirtuEdge.
🇺🇸 USA — CCPA
Right to know what data we hold, request deletion, and opt out of data sale. We do not sell data.
🇵🇭 Philippines — RA 10173
Right to be informed, right to access your data, and right to erasure under the Data Privacy Act of 2012.
To exercise any of your rights, email us at [email protected]. We will respond within the timeframe required by applicable law.
Section 6
Cookies
What We Use Cookies For
We use cookies to support website analytics, session management, and performance monitoring. Cookies help us understand how visitors interact with our site so we can improve the experience.
Your Cookie Choices
You may disable cookies at any time through your browser settings. Please note that disabling cookies may limit certain features or functionality on our website. No sensitive personal data is stored in cookies.
Section 7
SMS and Voice Communications
Regulatory Compliance
All SMS campaigns comply with CASL (Canada) and TCPA (USA). Explicit consent is obtained before any outbound campaign is launched on a client's behalf.
Opt-Out at Any Time
Recipients may opt out of SMS communications at any time by replying STOP. Opt-out requests are processed immediately.
Call Recording Disclosure
All AI-handled calls via Lucy.AI include an automated disclosure at the start of the call informing the caller that the conversation is being recorded.
Section 8
Children's Privacy
Business Services Only
VirtuEdge services are designed exclusively for business clients and professional use.
Under-18 Policy
We do not knowingly collect, process, or store personal information from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us immediately at [email protected] and we will delete it promptly.
Section 9
Changes to This Policy
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Continued use of VirtuEdge services following any update constitutes your acceptance of the revised policy.
Section 10
Contact Us
For any privacy-related questions, data requests, or concerns, please reach out to our team directly. We are committed to responding promptly and transparently.